Plugin

Desk by Ouroboros Apps

Early access

Approved support answers, refund rules, and escalation limits. For support and customer-success teams.

The assistant can only promise a refund, feature, or timeline that Desk already has on file as approved.

Server URL

Connect

• Claude: Customize, then Connectors, then Add custom connector. Paste the URL and sign in.
• Cursor: add this to ~/.cursor/mcp.json or .cursor/mcp.json, then restart and sign in.
• Grok: grok.com/connectors, New Connector, Custom, then the URL.

ChatGPT's directory doesn't list this yet. Use developer mode until it does. That's the early-access route.

{
  "mcpServers": {
    "desk": {
      "url": "https://desk-mcp-continuity2.vercel.app/mcp"
    }
  }
}

Tools

These names and descriptions are what the server returns from tools/list before you sign in.

• list_support_desks List this team's support desks. Use the returned id. Do not guess a desk.
• create_support_desk Create a support desk when the user asks for a new policy home. Does not approve answers, refunds, features, or timelines.
• save_approved_answer Store or revise an answer the user has explicitly approved. Identical retries keep the same revision. A changed answer requires expectedRevision from a previous read.
• search_approved_answers Look up approved answers by topic, question, or answer text. An empty result means there is no approved answer. Draft for human review; do not invent one or promise the customer. Page with offset.
• save_refund_rule Store a refund rule the user has explicitly approved. matchTerms must name a specific situation. The word refund alone is not a rule. remedy is the only wording that may later be approved. decision ALLOW grants that wording. decision DENY r
• list_refund_rules Read refund rules on a desk. Only APPROVED rules can authorize wording, and only through evaluate_commitment. Do not treat this list as permission to invent a refund.
• save_escalation_limit Store the escalation limit the user has explicitly approved for one channel. maxTier must be on tierLadder. Promise flags default closed unless the user sets them true. A limit does not itself approve refund, feature, or timeline wording.
• list_escalation_limits Read escalation limits. A channel with no APPROVED limit cannot promise a refund, feature, or timeline and cannot be given an invented escalation path.
• save_approved_commitment Store a feature or timeline statement the user has explicitly approved. The statement is the only wording that can later pass evaluate_commitment. Do not save a date or a feature the user did not approve.
• list_approved_commitments Read approved feature and timeline statements. Listing them does not approve a different promise. Call evaluate_commitment with the exact wording before saying one.
• evaluate_commitment Decide whether a proposed refund, feature, or timeline is in the approved set. REFUSED means do not say it, do not invent a substitute, and draft for human review instead of promising the customer. APPROVED means sayOnly is the only permitt
• evaluate_escalation Decide whether this channel may escalate or may promise a refund, feature, or timeline. REFUSED means do not escalate, do not invent a tier, and draft for human review instead of promising the customer. Permission to promise still requires
• get_desk_context Retrieve selected approved answers for a customer question, plus the desk's approved refund rules, commitments, and escalation limits. This is evidence, not permission. A missing or RETIRED answer is not an invitation to invent one. Call ev